SUGAR FACTORY AMERICAN BRASSERIE

Name: SUGAR FACTORY AMERICAN BRASSERIE
Address: 4910 BIG ISLAND DR, JACKSONVILLE, FL, 32246, US
Rating: 72.6

4910 BIG ISLAND DR, JACKSONVILLE, FL 32246

License #2616181

🍽️ American ℹ️ Categories are auto-assigned based on restaurant names and may not be 100% accurate

72.6 Grade C / 100

Mixed Health Record

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Quick take

SUGAR FACTORY AMERICAN BRASSERIE in JACKSONVILLE currently holds an InspectFL Health Score of 72.6 out of 100 — a C grade — a noticeable pattern of violations across recent inspections. This restaurant has been inspected 6 times from Florida DBPR, with the most recent inspection on April 20, 2026. Across those visits, inspectors documented 61 total violations — 15 critical, 12 major, 34 minor.

Inspection data quality

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Official source: DBPR

Inspection coverage

67%

Imported observations

Coverage note

Inspector notes shown when available

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DBPR

*Scores are calculated by InspectFL based on public DBPR inspection data and are not official state ratings.

Inspection timeline

Inspection History

Read the newest inspection first, then scan for patterns. Repeated high-priority findings matter more than one isolated bad day.

Critical Major Minor

Inspector notes are being added across all restaurants. Some inspections may only show violation codes until notes are available.

Passed — No Violations

Administrative complaint recommended
[02D-01-5] Working containers of food removed from original container not identified by common name. Observed multiple containers of white substance removed from original packaging in prep area. Operator labeled containers of flour.
[29-08-4] Plumbing system in disrepair. Observed plumbing at hand wash sink in dessert making station in disrepair. Pipe is disconnected and flowing into a bucket. Operator stated the one pipe is clogged and waiting for it to be repaired.
[31B-02-4] No paper towels or mechanical hand drying device provided at handwash sink. Observed no paper towels at two hand wash sinks on cook line and no paper towels at hand wash sink in service area near womens restroom.
[36-24-5] Hole in or other damage to wall. Observed two holes in wall near side service area near womens restroom.
[41-10-4] Toxic substance/chemical improperly stored. Observed spray bottle of cleaner stored next to butter alternative oil on shelf next to grill. Operator removed spray bottle of cleaner to properly store.
[08B-38-4] Food stored on floor. Observed sealed boxes of food on floor in walk-in-cooler. Also, multiple containers of oil stored on floor under triple sink.
[22-16-4] Reach-in cooler interior/shelves have accumulation of soil residues. Observed interior of multiple reach-in coolers and reach-in cooler drawers on cook line soiled.
[35A-02-7] Live, small flying insects found Observed three flying insects in the following areas: one in bar area, one in warewashing area and one near soda machine at front service area.
[03A-02-5] Time/temperature control for safety food cold held at greater than 41 degrees Fahrenheit. Observed calamari, raw salmon (44F - Cold Holding) in walk-in-cooler. Operator stated employee had it out earlier. Operator stated he will have it stay in cooler to chill. Retempedmboth foods at end,of inspection at 41F-43F. Also, cooked chicken, cooked chicken wings, Alfredo sauce (49F-52F - Cold Holding) on cook line on top of flip top reach-in cooler across from grill. Items were stored on top of ice. Discussed with operator to place pans deeper into ice so that ice surrounds pan. Operator placed pans deeper into ice to chill foods.,retempedmatmend,of inspection and chicken wings and raw chicken at 41F, Alfredo sauce at 46F
[53A-03-7] Food manager certification expired. A list of accredited food manager certification examination providers can be found at https://www2.myfloridalicense.com/hotels-restaurants/food-lodging/food-manager/ Observed Justin CFM certificate expired 12/2025.
[14-01-5] Bowl or other container with no handle used to dispense food. Observed bowl without handle used to dispense flour in prep area. Operator removed bowl.
[32-06-4] Missing partition and/or door for bathroom with more than 1 toilet facility. Observed door in mens restroom in disrepair/ pulled off. Operator stated it happened over the weekend.
[01B-01-4] Dented/rusted cans present. See stop sale. Observed can of marinara sauce dented and crimped around rim of can. See stop sale.
[55-01-4] Establishment charging automatic gratuity without properly disclosing the information on the menu and the bill. Observed mandatory 3% service charge to all checks and 17% service charge for large parties of 6 and more on bill but not listed on menus.
[24-05-4] Clean glasses, cups, bowls, plates, pots and pans not stored inverted or in a protected manner. Multiple plates and bowls on clean storage shelf in warewashing area not inverted/ protected.
[08A-20-5] Raw animal foods not properly separated from each other in holding unit based upon minimum required cooking temperature. Observed raw chicken stored over partially cooked chicken wings in walk-in-cooler. Operator removed chicken wings to properly store.

Call Back - Complied
[10-07-4] In-use utensil stored in standing water less than 135 degrees Fahrenheit. Multiple utensils stored in standing water on stove with water at 90F
[50-17-3] Operating with an expired Division of Hotels and Restaurants license. Establishment license expired 6-1-25
[01B-13-4] Stop Sale issued due to food not being in a wholesome, sound condition. Raw salmon thawed and still in package in walk-in-cooler with a label indicating keep frozen, and remove from package to thaw. See stop sale.
[53A-04-6] Food service manager not certified within 30 days of employment. A list of accredited food manager certification examination providers can be found at http://www.myfloridalicense.com/DBPR/hotels-restaurants/food-lodging/food-manager/ Manager on duty for 7 months without being a certified food manager.
[29-20-5] Standing water or very slow draining water in handwash sink, three-compartment sink, or mop sink. Water at hand wash sink at closed end of cook line slow to drain.
[53B-01-5] No proof of required state approved employee training provided for any employees. To order approved program food safety material, call DBPR contracted provider: Florida Restaurant and Lodging Association (SafeStaff) 866-372-7233. Person in charge unable to provide proof of employee food safety training.
[21-08-4] Wiping cloth quaternary ammonium compound sanitizing solution not at proper minimum strength. Sanitizer Bucket (Quaternary 0ppm) at end of front service station next to soda machine. Operator emptied bucket.
[14-74-7] Cold holding equipment not maintained in good repair. Do not store time/temperature control for safety food in this unit until the unit is repaired. Reach-in cooler on cook line across from grill unable to maintain temperature of 41F and below. Ambient temperature 51F. Observed mass of ice in back interior of cooler and torn gasket on door.
[31B-02-4] No paper towels or mechanical hand drying device provided at handwash sink. No paper towels at hand wash sink in back service station in dining area near restroom and none at hand wash sink on cook line across from kitchen entry area.. Operator replenished paper towels at both hand wash sinks.
[14-01-5] Bowl or other container with no handle used to dispense food. Bowl without handle used to dispense flour in prep area. Operator removed bowl from container of flour.
[06-09-1] Commercially processed reduced oxygen packaged fish bearing a label indicating that it is to remain frozen until time of use no longer frozen and not removed from reduced oxygen package. Raw salmon thawed and still in package in walk-in-cooler with a label indicating keep frozen, and remove from package to thaw. See stop sale.
[14-11-5] Equipment in poor repair. Gasket on reach-in cooler across from stove torn. Also, top drawer of reach-in cooler drawers below grill missing handle and not aligned properly push drawer in properly.
[31A-11-4] Handwash sink used for purposes other than handwashing. Hand wash sink in dessert making station used to store ice cream utensils. Operator removed utensils from hand wash sink.
[08A-05-6] Raw animal food stored over/not properly separated from ready-to-eat food. Raw salmon stored over ready to eat orange slices and vegetables in walk-in-cooler.
[22-02-4] Food-contact surface soiled with food debris, mold-like substance or slime. Ice chute at large ice machine soiled. Also, multiple cutting boards at reach-in coolers soiled/ stained. Also, underside area of nozzle at cappachino machine in dessert making station.
[40-06-5] Employee personal items stored in or above a food preparation area, food, clean equipment and utensils, or single-service items. Employee personal belonging stored on cutting board on cook line. Operator removed cell phone.
[53A-05-6] No currently certified food service manager on duty with four or more employees engaged in food preparation/handling. A list of accredited food manager certification examination providers can be found at http://www.myfloridalicense.com/DBPR/hotels-restaurants/food-lodging/food-manager/ No CFM on duty when 4 or more employees working.
[12A-29-4] Employee touched soiled surface and then engaged in food preparation, handled clean equipment or utensils, or touched unwrapped single-service items without washing hands. Employee touching cell phone and then handled clean utensils without washing hands. Discussed with operator.
[08B-38-4] Food stored on floor. Two containers of ice cream in walk in freezer and container of mayo in plastic container in prep area stored on floor.
[31B-03-4] No soap provided at handwash sink. No soap at hand wash sink in back service station in dining area near restroom, none at hand wash sink on cook line across from kitchen entry area, and none at one hand wash sink on right in womens restroom . Operator replenished soap at all hand wash sinks.
[36-24-5] Hole in or other damage to wall/ ceiling. Hole in wall in back service station in dining area near restroom. Also, one ceiling tile at end of front service line has hole.
[36-73-4] Floor soiled/has accumulation of debris. Floor in walk in freezer soiled.
[14-69-4] Ice buildup in reach-in freezer and/or walk-in freezer. Ice buildup up in walk in freezer on walls and fan area.
[24-08-4] Equipment and utensils not properly air-dried - wet nesting. Clean stacked pans on storage shelf in warewashing area and stacked clean glasses at bar area unable to properly air dry
[24-05-4] Clean glasses, cups, bowls, plates, pots and pans not stored inverted or in a protected manner. Clean bowls and plates on clean storage shelf in warewashing area not inverted/ protected.
[03A-02-5] Time/temperature control for safety food cold held at greater than 41 degrees Fahrenheit. raw beef, sliced cheddar cheese, sliced pepper jack cheese (45F-47F - Cold Holding) in reach-in cooler drawers below grill. Operator stated items went in cooler today. Operator removed TCS foods and placed in nearby cooler to chill. Also, cooked chicken, raw sausage (51F - Cold Holding) in reach-in cooler across from stove. Operator stated items placed in cooler today. Operator removed foods and placed in nearby cooler to chill. Also, milk (48F - Cold Holding) at dessert making station. Employee left milk on counter after making desserts earlier. Operator placed milk back in reach-in cooler to chill.
[23-03-4] Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. Gasket on walk-in-cooler soiled. Also, exterior of large ice machine door soiled.

Administrative complaint recommended
[01B-13-4] Stop Sale issued due to food not being in a wholesome, sound condition. Raw salmon thawed and still in package in walk-in-cooler with a label indicating keep frozen, and remove from package to thaw. See stop sale.
[08A-05-6] Raw animal food stored over/not properly separated from ready-to-eat food. Raw salmon stored over ready to eat orange slices and vegetables in walk-in-cooler.
[14-01-5] Bowl or other container with no handle used to dispense food. Bowl without handle used to dispense flour in prep area. Operator removed bowl from container of flour.
[22-02-4] Food-contact surface soiled with food debris, mold-like substance or slime. Ice chute at large ice machine soiled. Also, multiple cutting boards at reach-in coolers soiled/ stained. Also, underside area of nozzle at cappachino machine in dessert making station.
[24-05-4] Clean glasses, cups, bowls, plates, pots and pans not stored inverted or in a protected manner. Clean bowls and plates on clean storage shelf in warewashing area not inverted/ protected.
[36-24-5] Hole in or other damage to wall/ ceiling. Hole in wall in back service station in dining area near restroom. Also, one ceiling tile at end of front service line has hole.
[53A-04-6] Food service manager not certified within 30 days of employment. A list of accredited food manager certification examination providers can be found at http://www.myfloridalicense.com/DBPR/hotels-restaurants/food-lodging/food-manager/ Manager on duty for 7 months without being a certified food manager.
[06-09-1] Commercially processed reduced oxygen packaged fish bearing a label indicating that it is to remain frozen until time of use no longer frozen and not removed from reduced oxygen package. Raw salmon thawed and still in package in walk-in-cooler with a label indicating keep frozen, and remove from package to thaw. See stop sale.
[21-08-4] Wiping cloth quaternary ammonium compound sanitizing solution not at proper minimum strength. Sanitizer Bucket (Quaternary 0ppm) at end of front service station next to soda machine. Operator emptied bucket.
[23-03-4] Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. Gasket on walk-in-cooler soiled. Also, exterior of large ice machine door soiled.
[31B-03-4] No soap provided at handwash sink. No soap at hand wash sink in back service station in dining area near restroom, none at hand wash sink on cook line across from kitchen entry area, and none at one hand wash sink on right in womens restroom . Operator replenished soap at all hand wash sinks.
[29-20-5] Standing water or very slow draining water in handwash sink, three-compartment sink, or mop sink. Water at hand wash sink at closed end of cook line slow to drain.
[10-07-4] In-use utensil stored in standing water less than 135 degrees Fahrenheit. Multiple utensils stored in standing water on stove with water at 90F
[40-06-5] Employee personal items stored in or above a food preparation area, food, clean equipment and utensils, or single-service items. Employee personal belonging stored on cutting board on cook line. Operator removed cell phone.
[50-17-3] Operating with an expired Division of Hotels and Restaurants license. Establishment license expired 6-1-25
[12A-29-4] Employee touched soiled surface and then engaged in food preparation, handled clean equipment or utensils, or touched unwrapped single-service items without washing hands. Employee touching cell phone and then handled clean utensils without washing hands. Discussed with operator.
[03A-02-5] Time/temperature control for safety food cold held at greater than 41 degrees Fahrenheit. raw beef, sliced cheddar cheese, sliced pepper jack cheese (45F-47F - Cold Holding) in reach-in cooler drawers below grill. Operator stated items went in cooler today. Operator removed TCS foods and placed in nearby cooler to chill. Also, cooked chicken, raw sausage (51F - Cold Holding) in reach-in cooler across from stove. Operator stated items placed in cooler today. Operator removed foods and placed in nearby cooler to chill. Also, milk (48F - Cold Holding) at dessert making station. Employee left milk on counter after making desserts earlier. Operator placed milk back in reach-in cooler to chill.

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